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Blue Cross Blue Shield of Massachusetts

Headquarters: 101 Huntington Avenue, Suite 1300
Boston, MA 02199
(800) 262-2583
Employees: 3,600
CEO: Andrew Dreyfus


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Blue Cross Blue Shield of Massachusetts provides health insurance coverage for 2.8 million members in the state. It is the largest health plan in Massachusetts with 29,422 employer accounts.

The company reported premium revenue of $6.5 billion in 2014 and approximately $5.8 billion was paid out in claims.

The company reported net income of $8.8 million in 2014. It processed 47 million claims in 2014 and handled more than 2.9 million phone calls.

As of January 2015, Blue Cross Blue Shield reported 829,000 HMO/POS members, 1,686,400 PPO/Indemnity members and 303,100 Senior Products/Medicare members.


Blue Cross began as the Associated Hospital Service Corporation of Massachusetts, founded by a group of community-minded business leaders in 1937. Designed to spread the cost of hospital treatment among a large group of employed persons, the nonprofit organization obtained a charter in March and opened its doors in September. Upon its opening, the Corporation was the 26th plan of its kind in the United States, differing from others in its offering of statewide coverage. In 1939, the name Blue Cross was officially adopted by the American Hospital Association as the national symbol of the Hospital Service movement.

Blue Shield of Massachusetts was established in 1941, as a result of physician interest in the prepayment concept of financing health care. Unique in that it paid for covered services only with participating physicians, the Blue Shield Plan quickly produced widespread physician participation.

Over the years, "Blue Cross" and "Blue Shield of Massachusetts" continued to grow and adapt to the needs of consumers, offering ever-increasing comprehensive coverage. In 1988, the two separate Blues organizations merged to become Blue Cross and Blue Shield of Massachusetts, Inc., and continued as part of a national network of affiliated plans, providing its members with access to the widest selection of the most respected physicians and best hospitals in the country.

In 1992, the company launched its premier product, HMO Blue, which offered a statewide, managed care network of doctors to residents of Massachusetts. Offered as a transition from traditional health insurance to managed care, this product reflected a change that was in line with the interests of the emerging market.

To enhance its ability to provide affordable, quality health care, the company transferred its insured HMO line of business to a separate, not-for-profit subsidiary in January of 2005. The subsidiary, Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc., offers existing insured HMO plans: HMO Blue (including non-group plans), HMO Blue New England, Blue Choice (in-network), Blue Choice New England (in-network), Access Blue, and Managed Blue for Seniors.


Blue Cross Blue Shield of Massachusetts provides eligible associates with some of the most competitive benefits in the business. From health care coverage to dental care, vision care, and paid time off, the associate benefits have got you covered.

  • Health Care Coverage
    Your coverage will begin on the first day of your employment. If you're covered by a family member, you can spend your extra benefit dollars or take them as taxable income.

  • Dental Care Coverage
    Coverage begins on your first day of employment, and like medical care, if you're covered under another plan, you can spend extra benefit dollars on additional benefits or take them as taxable income.

  • Vision
    Coverage begins on your first day of employment.

  • Health Care Flexible Spending

  • Dependent Care Flexible Spending Account

  • Employee Basic Life Insurance
–Additional life insurance is available for associates or dependents through a Group Universal Life Plan.
  • Employee Savings Plan

–401(K) Plan from Fidelity Investments

  • Pension Plan

–Non-contributory, 100% company paid

  • Paid Time Off

–Vacation Time
–Personal Days
–Sick Time

  • Long-Term Disability

  • Short-Term Disability

  • Family and Medical Leave of Absence

  • Work/Life Benefits
–Child care information and referral service
–Elder care support and service
–Health, fitness, and eyewear discounts
–Employee assistance
–Adoption assistance and referral program
–Tuition reimbursement plan
–529 Education Savings Plan
–Subsidized onsite daycare center (Quincy, Boston)
–Discounted MBTA passes and Qualified Transportation Expense Plan
–Healthy Directions Health Management Program
–In-home emergency back-up child care and elder care
–Fitness center reimbursement program

Updated December 15, 2015


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